Welcome to NextGen! NextGen Health Solutions Pvt Ltd and its affiliated NextGen entities (collectively, the “Companies,” “we” or “us”) offer online medical consultation services that enable our clients to get quick and reliable medical services.
Any reference to “NextGen”, “our”, “us” and “Company” are therefore references to NextGen Health Solutions Pvt Limited, a limited company registered in England and Wales (company number 11184742), the registered office being Kemp House, 160 City Road, London EC1v 2NX, United Kingdom.
Please read these Terms of Service (these “Terms”), the NextGen Privacy Policy (the “Privacy Policy”) and any notices on the Website carefully because they govern your use of the Services. NextGenGP, NextGen RPM, Talk2GP, Apna Doctor are all products and intellectual property of NextGen Health Solutions Pvt Limited.
Acceptance Of These Terms And Conditions of Service
These terms consist of a binding agreement between the users and us. We require users to accept these terms as part of their account registration. By using the Services, the user agrees to be bound by these Terms and Conditions of use, all applicable laws and regulations.
Scope Of The Terms
These terms cover all the services provided by NextGen to you through our healthcare App or other platforms (“App”)and Websites. When you use the App, you may access the private NextGen Service (“Private Service including Apna Doctor”) or Talk2GP (NHS Service”), NextGen RPM (real-time patient monitoring) which are both referred to together as the “Services”.
These terms also cover the related websites as set out below(“Websites”):
- For the Private Service,www.nextgengp.co.uk
- For the South Asian regionwww.apnadoctor.co.uk
- For real-time patient monitoring: www.nextgenrpm.co.uk
- If you would like to speak about the Private Service, you may contact us at 0118 391 4344 or email: support@nghsolutions.com
Changes To These Terms
Due to various reasons like changes in rules and regulations and in the Healthcare sector, we may be required to update these Terms of Service from time to time. If your rights change as a result of changes in these terms, you will be notified accordingly.
I. WHAT SERVICES DO WE PROVIDE?
NextGen provides clinical services through our video and audio consultations with our Practitioners (“Clinical Services”), and information services through our digital healthcare tools. Our Services include healthcare consultations, digital healthcare software services and information services. At NextGen we share a commitment to providing accessible and affordable health services in the hands of everyone.
Through our App, Websites and other modes of communication, NextGen provides:
- Remote video and voice consultation services with our Practitioners.
- The ability to ask questions to our healthcare professionals.
- Where appropriate, through the use of our Clinical Services, our doctors may prescribe medicines
- Ability to enter questions and symptoms into our artificial intelligence symptom checker to receive healthcare and triage information.
- Access to healthcare records held by NextGen; and
- Access to other digital healthcare tools that provide health and lifestyle information.
Disclaimer on the use of our Services:
- While NextGen undertakes to apply all reasonable efforts to arrange a consultation with a practitioner, the availability of any Practitioner at any particular time is not guaranteed.
- The information provided by the App after submitting your details on your symptoms is based on general healthcare information and not as personalized health advice for you. Where further medical advice is recommended thereof, it is your responsibility to seek such further medical advice with a medical professional.
- While practitioners may hold different clinical opinions on the same medical condition or symptoms, the fact that two or more Practitioners give different opinions in the course of service provision does not necessarily mean that our services are defective.
- When requested to provide certain personal information, it is your responsibility to provide the requested information, failure to which we may be unable to deliver the Services.
- You should not use our services in an emergency or if you have a condition that you know will require a physical examination.
- Our Services are designed to be accessed remotely by users; they are not designated for non-English speakers.
- Users may not use the information stored in the App for detecting, diagnosing, treating or monitoring any medical or health condition or establishing the existence or absence of any medical or health condition. The information may be used to provide warning of certain medical or health conditions or circumstances.
- NextGen reserves the right to terminate your account for breach of any of these Terms.
- Our information services such as symptom checker and triage tool only provide healthcare information and not medical advice, diagnosis and/or treatment. They are not a substitute for a doctor or other healthcare professional. You shouldn’t take or stop taking any action (such as taking medicines) based on information from our information services. We make no warranties in relation to the output of our information services.
- Users of our Private Service or information services are advised to discuss any information received from us with your GP or usual medical practitioner.
II. WHO CAN USE OUR SERVICES?
Our services are available to both minors and adults. While adults can use our services on their behalf and on behalf of the children, minors should not use our services on their own.
Our Policy on the use of our Services by Children
Children under the age of 16 may have an account opened for them by a parent or legal guardian, and if the parent or legal guardian supervises the child’s use of our services at all times. For the Talk2GP (NHS) Service, this part relates to the digital service only. Children under the age of 16 can register as a Family member of an adult with the Talk2GP (NHS) service and obtain in-person consultations, for which the restrictions set out in this Part do not apply.
Those between the age of 16 and 18 may use our services and open their own account with us. However, they can only use our Private Service if entitled to by their Partner membership or if an adult has agreed to use of their credit or debit card for the payment of Charges.
If we reasonably suspect that our services or user accounts are being used in breach of the restrictions set out under this Part, NextGen reserves the right to suspend the services or terminate such user accounts.
III. WHAT DO WE NEED FROM YOU TO PROVIDE THE SERVICES?
In order to provide the services, users are required to provide certain information to a Practitioner or to us, or enter information into the App. While providing such information, it is your responsibility to ensure that you:
- Follow any and all instructions you are given by Practitioners.
- Ensure that any such information provided to a Practitioner or to us, or entered into the App is accurate and in English.
- Follow any instructions regarding the use of any medicines or healthcare products we recommend or prescribe (including in respect of use-by dates).
- Inform us as soon as possible if any of the information you provide us with becomes inaccurate or incomplete any time after such information is submitted.
- Seek further medical advice in case you have any concerns about the information we provide you or any information contained on the App or the Websites.
- Our Services are designed to be accessed remotely by users; they are not designated for non-English speakers.
- To report as soon as possible any adverse or unexpected effects of treatments we recommend to us.
- Keep any medicines we give you properly and do not allow others (especially children) to use them.
- Except where you are acting on behalf of children as per Part II above, use our services only for yourself.
- Not to register more than once for our services since the services provided are customized for you.
IV. HOW DO WE USE YOUR PERSONAL INFORMATION?
To understand how we use the information we collect from you, please read our privacy policy which outlines how we collect and use your personal information for service delivery.
V. WHAT DO YOU NEED TO ACCESS THE APP?
NextGen’s services are accessed remotely through the internet, data networks and devices which can access the internet(“Infrastructure”)and support the App and our Websites. We make the App, and our Websites are available for access using infrastructure provided by our selected third party/ies. All you need to access our services is an internet-enabled device and an available internet connection.
If technical or security threats or issues affecting the infrastructure are detected, NextGen reserves the right to suspend the services to ensure they are secure and/or operating optimally. While we undertake to minimize the suspensions, we shall not be responsible for refunding charges or compensate you if they occur. However, you have the right to terminate your contract with NextGen if the suspensions exceed 30 days in aggregate in any 12 months period.
Access of NextGen Services via the App
The App is hosted and published by third parties and operates on certain data that you provide.
- The App operates only on iPhone version 4S or higher running iOS 10 or higher, or Android-enabled phones running Android v5.0 or higher. It requires a consistent 4G or faster data connection and does not operate reliably on 3G, GPRS or EDGE connections.
- We recommend that if you are using a wireless network to access the App, you avoid use of public Wi-Fi facilities in favour of a personal Wi-Fi connection and that the wireless network is secured with WPA-2 security. We recommend that the device from which you access the App is password protected, set to lock after a short period of inactivity, and protected with suitable anti-virus and anti-malware software.
- From time to time, updates to the App may be made available to you. We recommend that you always use the latest version of the App, to take advantage of the latest enhancements. Depending on the update, you may not be able to use the Services until you have downloaded or streamed the latest version of the App and accepted any new terms.
What is not Allowed?
While we grant you access to use the App, we do not allow:
- Any reproduction, duplication, copying, selling, reselling, or otherwise exploitation for any commercial purpose without the Company’s express written consent. Any such unauthorized use shall automatically terminate the permission or license granted by the Company.
- Any modification of the App or any portion of it except with the express written consent of the Company. Such license shall not include the right to resell or commercial use of the App or its contents whatsoever; any derivative use of the App or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.
- Any links to Third Party Sites contained in our App are not under our control. Such display of the Third Party Sites on our App is not an endorsement. Users should make their own independent judgement regarding their interaction with any Third Party Sites, including the purchase and use of any products or services accessible through such Sites.
- While we permit you to use our intellectual property rights (IPR) in the App, Websites, our services and their content (“NextGen IPR”) to receive our services, store it on your device and print copies of it for your personal use and while we allow communication of material containing NextGen IPR to your GP or another medical practitioner, we do not allow copying, distribution or making any business use of NextGen IPR. You are prohibited from removing or obscuring any notices regarding NextGen IPR.
- Use of any of our logo/s or other proprietary graphic or trademark/s, our Partners’ or affiliates’ without our express written authorization.
- If any open-source software is included in the App, the terms of any such open-source licence may override some of the terms set out in this section.
VI. HOW ARE OUR SERVICES REGULATED?
The Care Quality Commission in the UK regulates our Clinical Services (video and/or audio appointments with our Practitioners, Prescriptions and other statutory regulations governing the clinical aspects of our services including Safeguarding). You can access information about the Commission via www.cqc.org.uk.
It is therefore advisable that before accessing our services from outside the UK, Users should check whether it is lawful to access NextGen services in their location. NextGen provide services in accordance with UK law and regulation. NextGen shall not be liable for any differences between those rules and regulations and any different rules applying to healthcare services anywhere else.
For other countries outside of the UK; we hire doctors and healthcare practitioners after thorough vetting of their medical license and professional credentials. NextGen Health Solutions UK shall not be liable for any differences between those rules and regulations and any different rules applying to healthcare services anywhere else.
VII. DATA SECURITY AND PRECAUTIONS
While we operate anti-virus and malicious software prevention measures on the Websites and our App, NextGen does not guarantee that its services will always be virus-free. Users have an obligation to keep their devices used to access services protected against viruses and malicious software. User may not use or expose the App or the Websites to virus or malicious software contamination.
Users must not attempt to gain unauthorized access to the services, App or Websites. Installation of the App on a device that has had its operating system compromised by the process of Jailbreaking (Apple iOS) or Rooting (Android) is not permitted and may result in the security of the user’s personal data being compromised.
VIII. WHAT IS OUR POLICY ON PRODUCTS PURCHASED THROUGH THE APP?
The App allows you to pay for the healthcare services (“Service”) from NextGen as the “Supplier”. Kindly note the following:
- If you pay for any service through the App, NextGen places the order on your behalf. Your contract for supply of the service is with NextGen. The Supplier bears all responsibility relating to the provision of Service, Quality Assurance and Service delivery. However, if you have any issues with your order, please contact us(support@nghsolutions.com)and we will act by on the complaint.
- For Talk2GP (NHS) patients, not all features of the App will be funded by the NHS. Where this is the case, this is explicitly indicated in the App. You are required to discuss any necessary tests with the GP which may be able to be offered through the NHS in the normal way.
- Product images as displayed on the App are for illustration purpose only.
- While we permit you to use our intellectual property rights (IPR) in the App, Websites, our services and their content (“NextGen IPR”) to receive our services, store it on your device and print copies of it for your personal use and while we allow communication of material containing NextGen IPR to your GP or another medical practitioner, we do not allow copying, distribution or making any business use of NextGen IPR. You are prohibited from removing or obscuring any notices regarding NextGen IPR.
- Where applicable, NextGen collects payment for your order when it is made through the App, refund be issued if the Service ordered is not available at the time or cannot be supplied. Refunds will be made, where possible, using the same mode of payment as used to pay originally for the Service.
XI. WHAT IS OUR MEDICINE POLICY?
How medicines are prescribed to you.
- • In the UK, prescriptions are given by doctors approved by United Kingdom’s General Medical Council (GMC). All doctors who have signed up to provide prescriptions through the Company’s systems have undertaken to comply with the General Medical Council Guidelines on remote prescribing, essential standards of quality and safety as enforced by the Care Quality Commission and copies of these can be found athttp://www.gmc-uk.organdhttp://www.cqc.org.uk.You can request for General Medical Council registration numbers of all NextGen doctors, if you are using the services of NextGenGP app or Talk2GP app within the UK. Apna Doctor or any other services provided outside of the UK do not fall under the CQC remit.
- Prescriptions provided for the Private Service will be private prescriptions unless otherwise stated during consultation by the GP in which case private prescription will incur administrative costs as mentioned on the website at www.nextgengp.co.uk/pricing.html. All prescriptions are sent to your nearest or designated pharmacy via post or electronically. Rules of prescriptions will differ in different countries and governed by the regulations of the country where prescription is provided and not where the prescription is provided from.
- Please note that we DO NOT provide medicines as we are not a PHARMACY.
- Prescriptions for the NHS service will be NHS funded prescriptions and sent directly to your nearest pharmacy at no extra charge to yourself.
- NextGen does not provide prescriptions for controlled drugs(as defined by the misuse of drugs act 1971).
- If you choose to have your prescription sent to a pharmacy that is near to your location, we will make reasonable attempts to contact that pharmacy and have the prescription sent to the chosen pharmacy within an hour electronically or next day delivery by post for requests received before 1pm. Please note that all pharmacies might not have facility to receive prescription electronically, in which case, we will send the prescription by post.
- We strictly comply with NICE (National Institute for Health and Care Excellence) guidelines. This includesAntibiotic prescriptionsguidance using the Antimicrobial Stewardship guidance (published on Aug 2015).
- Please note that we performinternal auditsto review the prescriptions (prescribed to our patients) for quality and compliance purposes.
X. WHAT IS OUR POLICY ON TESTING SERVICES?
NextGen will offer private testing services on the following terms in future:
- Users can order certain medical tests (“Tests”) through the App (in the regions where this service is available). In this case, the tests will be administered by partner laboratory with which we have made arrangements for those services. Be informed that NextGen and the partner laboratories are separate entities and to the extent permitted by law, NextGen disclaims any liability for any acts or omissions of the partner laboratory. While we may use reasonable efforts to assist you in procuring the tests, we cannot guarantee the availability of the services from the Test centre. The Tests are administered on the partner laboratory’s terms and conditions.
- Subject to a number of factors including but not limited to the nature of the relevant Test, your location and the availability of laboratories, you may opt for the following:
i) Request the delivery, by post, of Test(s) to be administered (self-collected) by you and returned to the laboratory by post, with the results then analyses, sent to us and delivered to you through the App
ii) Make arrangements for an appointment to attend a Test centre for the Test to be undertaken, the results to be sent to us and delivered to you through the App; and
iii) Contact a Test centre, to enable you to arrange to undertake a Test independently and have the results sent to us to be delivered through the App.
By ordering Testing services via the App, the User agrees to follow any instructions provided in relation to the Tests particularly on booking and administration of the Tests, receipt and provision of Test materials and samples (including delivery by post or attendance in person at Test facilities) and payment
- Prior to Test results being made available to you through the App, the User may be required to undertake and pay for an additional consultation fee with a Practitioner.
- The prices for the Tests are displayed within the App. By ordering for Testing services through the App, you agree to the prices at the time of ordering. In certain circumstances, you may incur charges in addition to those listed in the App. By using the App, you acknowledge that you will pay for the additional costs incurred.
Terms of delivery for the Tests
The User may opt for delivery of the Tests within the App. Where this is the case, the tests will be delivered by the laboratory partners on the following terms:
- Prices and delivery fees are displayed within the App at the time of the order. Orders may be subject to a minimum price as displayed in the App
- Delivery may either be by express delivery or refrigerated express delivery. This depends on the nature of the Test.
- NextGen will use reasonable efforts to procure the processing and despatch of your Test within 3 business days where the Test is available in stock. Upon dispatch, the delivery time generally not exceed 3 business days. However, delivery to remote locations may take be longer than 3 business days.
- If NextGen or any of our partner laboratory considers an order not to be in the best interests of the person for whom it is intended or who has ordered it or that such order may be illegal or contrary to any regulation or guideline, we may refuse to fulfil such order(s).
- Tests being personal to the person for whom they are intended, they may therefore not be returned and no refunds will be issued for Tests ordered once the order is placed.
- Whereas delivery time for a returned test may vary, we shall make reasonable efforts to have to ensure that the laboratory analyses the Test and returns the results within 14 business days. Results of such Test will be delivered to you through the App. By ordering through the App, you explicitly consent to such delivery.
- Subsequent deliveries after the first delivery is made where no one is available to take the delivery of the order may be delayed. The recipient may have to follow the procedures of the delivering company in order to collect the order, including picking it up order the from a depot.
- Tests that should not be self-administered may not be available for delivery and should therefore be conducted by a registered medical practitioner or nurse.
XI. WHAT IS OUR POLICY ON MONITORING SERVICES?
The App is able to display data resulting from clinical investigation, other clinical data and other fitness and wellness related data regarding you for monitoring (“Monitoring”). This is data either: input into the App by yourself manually, through third party devices or data streams which connect with the App or data received from or inputted via other features of the App.
What do you need to know?
- Monitoring services are not a medical device and should they be used for diagnosis or treatment of any condition. Monitoring enables the display of data only, is limited to the receipt of data from the above sources, does not provide diagnostic or other advice or recommendations, and does not provide a complete or up to date record of your health at any given time.
- Monitoring may utilise data feeds from third party providers which you authorize access. You acknowledge and agree that available data feeds may vary from time to time. NextGen does not guarantee that any particular data feed will be available or available at a particular time, and that data feeds may require your authorisation in order to be accessible to you via the App.
- It is the obligation to update the data stored for Monitoring and to ensure that it is up to date. NextGen does not update or monitor the data in your account nor accept responsibility for ensuring that all activity through the App is logged for Monitoring.
- If NextGen or any of our partner laboratory considers an order not to be in the best interests of the person for whom it is intended or who has ordered it or that such order may be illegal or contrary to any regulation or guideline, we may refuse to fulfil such order(s).
- Monitoring may display certain information relating to you derived from data stored for you and recognised guidelines. Any such display or information provided is based on generic data and assumptions, and is not designed to be and may not be used for personalised advice. It should therefore be treated as a general guide and is not a substitute for personal medical advice or diagnosis. It will in addition be based on a number of assumptions that may or may not be accurate or applicable to you. No responsibility is taken for any action or omission that you may take based on in connection with or in reliance upon any information shown in Monitoring.
XII. WHY DO WE RECORDING CONSULTATIONS?
We record your consultations with us. To understand why we record details of your consultations and how we protect and use such recordings, kindly read our Privacy Policy.
At present we are not providing the recordings on the app; however, we aim to provide all recorded consultations for your record in the app. Once we provide the recordings, you may view consultation recordings from within the App for so long as we retain a copy of the same on our secure servers, for your own private purposes (and may show them to any other medical practitioner who is supporting your care upon obtaining your consent).
XIII. WHAT IS OUR POLICY ON PRICE AND PAYMENT?
Price and Payment Guidelines for the paid service:
Talk2GP (NHS) Service Users who meet the NHS eligibility criteria will be served at no charge to so long as they remain registered with the Talk2GP (NHS) Partnership.
For any tests which may be able to be offered through the NHS in the normal way, Users should discuss with the GP
Note that not all features of the App will be funded by the NHS in which case this will be explicitly stated in the App.
Price and Payment Guidelines for the Private Service:
- While prices are displayed on the App or Website, be notified that our prices may change at any time. Such changes in Price will not affect any services that you have already ordered. Subscriptions available within the App are for monthly or annual subscriptions (“Subscriptions”) and are payable in advance. For your convenience, the per-month price may be displayed.
- Once an appointment is booked and paid for, the appointment fee is not refundable due to administrative reasons.
- The charges indicated on the App or website, unless otherwise stated, are exclusive of VAT (if and where VAT applies).
- We will usually charge or invoice you for services at the time of placing the order. Any amounts charged or invoiced are due and payable upon our invoice being issued unless otherwise specified in these terms or the App. Users can pay for services using a credit or debit card.
- Unless the user cancels the Subscription prior to the end of the relevant subscription period, the subscription will automatically renew and we will take payment at the end of each monthly or annual subscription period (as applicable).
- NextGen may suspend its services if you do not pay any of our Charges on time.
XIV. WHEN MAY OUR SERVICES BE UNAVAILABLE?
We may not be able to provide our services if:
- They are affected by events outside NextGen’s control. We are not responsible to you if this happens, but if it does, you will be notified as soon as we can and take the steps that we reasonably can to minimise the interruption to our services.
- If there is the risk of a delay of more than two (2) weeks to service performance, you may cancel your agreement with us (and we may do the same).
XV. TO WHAT EXTENT IS NEXTGEN LIABLE TO YOU?
These terms consist a binding agreement between NextGen and the Users of our services. As such, a breach of any of the terms herein may render us liable as outlined under this Part.
- Other than our Clinical Services, our software and services are provided on an ‘as is’ basis without a warranty of any kind being provided by us.
- If we are in breach of any of these terms and you suffer loss or damage, NextGen shall be for compensating you for such loss or damage if it was a foreseeable result of the breach of the term(s) thereof. NextGen will therefore not be liable for any loss or damage that was not foreseeable result of breach of these terms.
- We are liable for compensating you for personal injury or death caused by our negligence or that of our Practitioners or employees, and for defective products where we are legally responsible for their supply. Subject to doing this, and subject to applicable law, we will not be liable to you for an amount greater than the fees paid to us by you.
- If any of our digital content is defective and damages a device or other digital content belonging to you, and we have not used our reasonable skill and care, we will compensate you or repair the device or content (at our election).
- While we supply the services for private personal use, we shall not be responsible for any losses you suffer arising out of the use of the services which are business losses.
- NextGen will not be liable for any loss or damage resulting from defective digital content occasioned by your failure to follow our instructions or advice in these terms.
- Our services, the App and the Websites are designed to keep your personal health data secure. It is therefore important that you follow the instructions and advice herein to keep your data safe. We shall not take liability for loss resulting from unauthorised access to your data where such unauthorised access is as a result of your failure to follow these instructions or to adhere with these terms.
XVI. WHAT ARE OUR COMPLAINTS AND DISPUTE RESOLUTION PROCEDURES?
- By clicking the “Home” button displayed on our website, you can see our contact details in the footer of the website, through which you can give us your feedback or raise any complaints. Formal complaints should be raised as soon as may be practicable. You can also send your complaints to: support@nghsolutions.com
- If any disagreement arises in connection with these terms, the parties shall first attempt to resolve the dispute by discussing it. If not resolved, either party may refer the dispute to mediation in accordance with the Centre for Effective Dispute Resolution’s independent mediation scheme for patients. (see: https://www.cedr.com/consumer-disputes/healthcare/mediation/introduction).
- We are liable for compensating you for personal injury or death caused by our negligence or that of our Practitioners or employees, and for defective products where we are legally responsible for their supply. Subject to doing this, and subject to applicable law, we will not be liable to you for an amount greater than the fees paid to us by you.
- Our Practitioners being registered healthcare professionals, all complaints are resolved in accordance with professional rules that apply to our Practitioners and to our services, and following our complaints procedure.
- You may also submit a disagreement with us for online resolution to the European Online Dispute Resolution platform at https://webgate.ec.europa.eu/odr(or search “odr Europe”).
- These terms are governed by English law and the English courts shall have exclusive jurisdiction to hear any claim arising out of or in connection with these terms or the use of our products and services.
XVII. WHAT IS OUR CANCELLATION POLICY?
Users may de-register from Talk2GP (NHS) and sign up with a new NHS GP at any time in the usual way.
Policy on Cancellation of our Private Service
Users may cancel their subscription from our Private Service any time without incurring additional charges. In such case, your cancellation will take effect at the end of the next months’ period you have paid for and no further payment will be taken.
You may cancel your agreement with us and your Subscription within 14 days of the day on which your Subscription starts to run(“Cancellation Period”). We will refund your Subscription fee to you within 14 days from the day on which we receive your cancellation notice provided that, if you use the App to receive Clinical Services within the Cancellation Period and you subsequently choose to cancel the Subscription services within the Cancellation Period, we may reduce the amount of any refund (or take payment from you) to recover the cost of any appointments already made with Practitioners via our Clinical Services. These will be priced according to the pay-as-you-go rates published on our website rather than the Subscription fee pro rata to the period of your Subscription period, to reflect reasonable use. We may also charge you for any products you have purchased from us within the Cancellation Period.
Policy where cancellation is within three months of subscription
- If you cancel your Subscription outside of the Cancellation Period but within the first three months of subscribing and you have used Clinical Services within that period, then we may charge you for a minimum three months’ subscription period (including your first-month subscription charge). You can continue to make use of your Subscription for the period for which you are charged.
If any open-source software is included in the App, the terms of an open-source licence may override some of the terms set out in this section.
When you may end your agreement with us
You may end your agreement with us if:
- The services are unavailable for reasons outside our control as set out in Part XIV or for technical reasons as set out under Part VI
- If you do not like a change, we propose to make to these terms which significantly affects your rights
- If we have failed to fix or re-perform services not provided to the standards set out in Part.
XVII. WHAT IS OUR CANCELLATION POLICY?
For any support, feedback and general support: support@nghsolutions.com
Privacy queries: privacy@nghsolutions.com
